Quality facility management : a marketing and customer service approach /
Friday, Stormy
Quality facility management : a marketing and customer service approach / Stormy Friday and David G. Cotts - New York : John Wiley, c1995. - xviii, 222p. : fig. ; 26cm.
Includes bibliography and index.
0471023221
Total quality management
Consumer satisfaction
Facility management
658.562 / FRI
Quality facility management : a marketing and customer service approach / Stormy Friday and David G. Cotts - New York : John Wiley, c1995. - xviii, 222p. : fig. ; 26cm.
Includes bibliography and index.
0471023221
Total quality management
Consumer satisfaction
Facility management
658.562 / FRI