TY - BOOK AU - Kraut, Allen I. TI - Organizational surveys : : tools for assessment and change / T2 - Jossey-bass business & management series SN - 0787902349 U1 - 658.4 22 PY - 1996///. CY - San Francisco PB - Jossey-Bass KW - Organizational effectiveness--evaluation KW - Consumers--attitudes KW - Employee attitude surveys N1 - Includes index ER -