Bounds, Greg Beyond total quality management : toward the emerging paradigm / Greg Bounds et al. - New York : McGraw Hill, 1994. - xxviii, 817p. : fig. ; 23cm. - McGraw-Hill series in management . Includes glossary and index. ISBN: 0071132384 Subjects--Topical Terms: Total quality management Dewey Class. No.: 658.4013 / BOU