TY  - BOOK
AU  - Fromm, Bill
AU  - Schlesinger, Len 
TI  - The real heros of business : : and not a CEO among them / 
SN  - 0385425554
U1  - 658.812 22
PY  - 1994///
CY  - New York : 
PB  - Doubleday, 
KW  - Customer services--management
KW  - Employees--recruiting
N1  - Includes index.
ER  -