Besterfield, Dale H. <br/><br/>
Total quality management /  
Dale H. Besterfield et al. 
 - New Jersey :   Prentice Hall,  1995. 
 - x, 445p. :   fig. ;   24cm. 
<br/><br/> Includes bibliographical reference and index.<br/> 
<br/><br/><label>ISBN: </label>0130306517 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BES