TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management / 
SN  - 0130306517
U1  - 658.4013 22
PY  - 1995///
CY  - New Jersey : 
PB  - Prentice Hall
KW  - Total quality management
KW  - Management
N1  - Includes bibliographical reference and index

ER  -