TY  - BOOK
AU  - Friday, Stormy
AU  - Cotts, David G.
TI  - Quality facility management : : a marketing and customer service approach / 
SN  - 0471023221
U1  - 658.562 22
PY  - 1995///
CY  - New York : 
PB  - John Wiley, 
KW  - Total quality management
KW  - Consumer satisfaction
KW  - Facility management
N1  - Includes bibliography and index
ER  -