TY  - BOOK
AU  - Persico, John
TI  - The TQM transformation : : a model for organizational change 
SN  - 0527916544
U1  - 658.5  22
PY  - 1992///
CY  - New York
PB  - Quality Resources
KW  - Total quality management
N1  - Includes bibliography, glossary and index
ER  -