TY  - BOOK
AU  - Cortada, James W.
AU  - Woods, John A.
TI  - The quality yearbook 1995 / 
SN  - 0070240469
U1  - 658.4013 22
PY  - 1995///
CY  - New York : 
PB  - McGraw Hill
KW  - Total quality management
KW  - management
N1  - Includes glossary and index.
ER  -