Griffiths, David N. <br/><br/>
Management in a quality environment /  
David N. Griffiths 
 - New Delhi :   McGraw Hill,  c1995. 
 - xvii, 193p. :   fig. ;   23cm. 
<br/><br/> Includes index.  
<br/><br/><label>ISBN: </label>0074621378 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Customer services<br/>Leadership
<br/><br/><label>Dewey Class. No.: </label>658:562  / GRI