TY  - BOOK
AU  - Griffiths, David N.
TI  - Management in a quality environment / 
SN  - 0074621378
U1  - 658:562 22
PY  - 1995///
CY  - New Delhi : 
PB  - McGraw Hill
KW  - Total quality management
KW  - Customer services
KW  - Leadership
N1  - Includes index.
ER  -