Shearer, Clive <br/><br/>
Practical continuous improvement for professional services / 
Clive Shearer 
 - New Delhi :  McGraw Hill,  c1995. 
 - xviii, 312p. :  fig. :  23cm. 
<br/><br/> Includes index.<br/> 
<br/><br/><label>ISBN: </label>087389281x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Total quality management<br/>Communication in management
<br/><br/><label>Dewey Class. No.: </label>658.562   / SHE