Best of class :   building a customer service organization /  
edited by Ken Shelton 
 - Utah :   Executive Excellence,   c1998. 
 - 251p. ;   24cm. 
<br/><br/><label>ISBN: </label>1890009237 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / SHE