TY  - BOOK
AU  - Ray
AU  - Eberts, Cindelyn 
TI  - The myths of Japanese quality
SN  - 0131808036
U1  - 658.562 22
PY  - 1995///
CY  - New Jersey
PB  - Prentice Hall
KW  - Japan
KW  - Quality control
KW  - Quality of products
KW  - Total quality management
KW  - Customer services
N1  - Includes index
ER  -