TY - BOOK AU - Crawford, Fred AU - Mathews, Ryan TI - The myth of excellence : : why great companies never try to be the best at everything / SN - 0609810014 U1 - 658.834 22 PY - 2001/// CY - New York : PB - Three Rivers, KW - Shopping KW - Marketing research KW - Consumer behavior N1 - Includes index. ER -