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	1.	The real heros of business : and not a CEO among them / Bill Fromm and Len Schlesinger by Fromm, Bill Schlesinger, Len [2nd Auth.] Material type: Text Language: English Publication details: New York : Doubleday, 1994 Availability: Items available for loan: MCHV Library (1)Call number: 658.812 FRO. Place hold Add to cart (remove)
	2.	Management in a quality environment / David N. Griffiths by Griffiths, David N Material type: Text Language: English Publication details: New Delhi : McGraw Hill, c1995 Availability: Items available for loan: MCHV Library (1)Call number: 658.562 GRI. Place hold Add to cart (remove)
	3.	Best of class : building a customer service organization / edited by Ken Shelton by Shelton, Ken [ed.] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Utah : Executive Excellence, c1998 Availability: Items available for loan: MCHV Library (1)Call number: 658.812 SHE. Place hold Add to cart (remove)
	4.	The myths of Japanese quality / Ray and Cindelyn Eberts by Ray Eberts, Cindelyn [2nd Auth.] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Jersey : Prentice Hall, c1995 Availability: Items available for loan: MCHV Library (1)Call number: 658.562 RAY. Place hold Add to cart (remove)

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