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Best of class : building a customer service organization /

Best of class : building a customer service organization / edited by Ken Shelton - Utah : Executive Excellence, c1998. - 251p. ; 24cm.

ISBN: 1890009237

Subjects--Topical Terms:
Consumer satisfaction
Customer services

Dewey Class. No.: 658.812 / SHE

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Best of class : building a customer service organization /