Best of class : (Record no. 6398)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00555nam a22001937a 4500 |
| 005 - DATE & TIME | |
| control field | 20231019143832.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230809b |||||||| |||| 00| 0 eng d |
| 020 ## - ISBN | |
| International Standard Book Number | 1890009237 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MCHV Library |
| 041 ## - Language | |
| Language | English |
| 082 ## - DDC NUMBER | |
| Edition number | 22 |
| Classification number | 658.812 |
| Book Number | SHE |
| 245 ## - TITLE STATEMENT | |
| Title | Best of class : |
| Sub Title | building a customer service organization / |
| Statement of responsibility | edited by Ken Shelton |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Utah : |
| Name of publisher, distributor, etc | Executive Excellence, |
| Date of publication, distribution, etc | c1998. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pages | 251p. ; |
| Dimension | 24cm. |
| 650 ## - Subject | |
| Subject | Consumer satisfaction |
| 650 ## - Subject | |
| Subject | Customer services |
| 700 ## - Added Entry Personal Name | |
| Added Entry Personal Name | Shelton, Ken |
| Relator term | ed. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Location (home branch) | Koha item type | Koha date last seen | Accession No. | Koha full call number | Koha issues (times borrowed) | Date acquired | Sublocation or collection (holding branch) | Withdrawn status | Not for loan | Damaged status | Source of classification or shelving scheme | Lost status |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| MCHV Library | Books | 08/09/2023 | HV2638 | 658.812 SHE | 08/09/2023 | MCHV Library | Dewey Decimal Classification |